Return & Refund Policy

At STEAPLY, we take immense pride in the premium quality, handpicked purity, and meticulous formulation of our functional botanical infusions. Because our items are purely natural wellness food and beverage products, strict health, hygiene, and safety regulations govern our operations. We maintain a precise and transparent return window to ensure complete fairness to our community.

1. The Strict 48-Hour Return Window

We accept return requests exclusively within 48 hours from the exact time of delivery recorded by our logistics partners.

• Any requests raised after this 48-hour window has closed will be automatically declined, without exception.

• To initiate a timely return request, you must immediately contact our customer support team via email at hello@steaply.com or message us directly on WhatsApp at +91 6396071740.

2. Mandatory Conditions for Product Return Eligibility

To preserve public health standards, clean consumer hygiene is our absolute top priority. A product is eligible for an approved return only if it fulfills all of the following criteria:

• The botanical pouch must be entirely unopened, unused, and completely un-tampered with.

• The item must be returned in its original sealed outer packaging.

• Any product featuring a broken, sliced, opened, or compromised safety seal will be permanently rejected for return or exchange.

• You must provide a valid original tax invoice, order receipt, or unmistakable digital proof of purchase.

3. Explicitly Non-Returnable Items

We cannot accept returns, under any circumstances, for:

• Products that have been unsealed, sampled, or consumed.

• Items showing cosmetic damage to the packaging incurred after safe delivery.

• Return requests initiated after the mandatory 48-hour post-delivery window.

4. Inspection and Refund Processing Timeframes

• Inspection: Once your authorized return shipment is safely received back at our sorting unit, our quality control team will thoroughly inspect the package seals. We will notify you via email/WhatsApp regarding the explicit approval or rejection of your refund request.

• Reimbursement: If approved, your refund will be securely processed back to your original payment method within 5 to 7 business days. Please note that banks and digital payment gateways may take additional internal processing days to reflect the balance in your account.

5. Customer Care and Grievance Support Channels

For any immediate tracking queries, clear return coordination, or packaging complaints, reach out directly to our support channels:

• Official Corporate Email: hello@steaply.com

• Dedicated Help Desk WhatsApp: +91 6396071740